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A friend and I decided to celebrate our birthday at Rooftop 760. We decided that we would buy some bottles and the website seemed to have a good deal. I had her call and reserve the bottles. We were under the impression that for $600 that we would get 2 bottles of liquor, a bottle of champagne, 12 guest free all night, all our other guests free before midnight. It also says something about flier design. It seemed like a great deal so we put in a deposit and submitted our guest list.
When we got to the venue we found that they did not have our guest list. We were told that there would be 10 guests free and everyone else had to pay. It wasn't even midnight. This was pretty upsetting but I was sure that once we got in everything else was going to run smoothly. Boy was I wrong. That was just the beginning of the crap that we were to face throughout the night.
My friend had two guests that were not allowed in initially because they had on shoes with white bottoms. The flier said that the dress code is no hats, no sneakers, no t-shirts. Nothing about no white bottom shoes. We saw people inside with shoes on with white bottoms. We put in a complaint and eventually they were let into the club. Did I mention that later in the night I saw someone in white shell top Adidas? Those are clearly sneakers. Hmmm.
Still on the topic of the dress code 2 of my friends were turned away at the door because one of them had on a champion sweater over his actual club clothes. It was cold outside and he opted to wear the sweater instead of his coat. He had showed them his cardigan and shirt under and they told him no. I told him to take the sweater off and hand it to me. They then let him in. Did I mention the dress code did not say no sweatshirts? Hmm... Again. There was also another poor guest of another group that was not allowed in because he had on Timberland boots. Where in the dress code did it say no work boots? SMH. It didn't.
Now let me talk to you about the false advertisement of the bottle service. We paid and they bought us 2 bottles of liquor. We did not get the champagne as advertised. I spoke to the promoter and was told that on top the of $600 dollars paid that we would have to pay an additional $20.00 for house champagne. I told him that it was not what was posted on the website. He said to show him where it said we would get champagne in the package. I opened up the browser on my phone and showed him where it said that. He then selected another link for birthdays that said that information about the $20.00. So the website has a discrepancy in information provide to the customers. You would think that based on this he would comp us the $20.00 bottle of house champagne. Nope. He didn't. Let's also mention that we got no customized fliers or birthday shout outs that were advertised on the second page he opened.
I asked someone working in the club to speak to the manager. I had to wait 20 minutes to speak to someone. Once he arrived he told me he was the manager of Copacabana and that he had no control over the party. They rent the space to the promoter for Rooftop 760. He said that he would speak to the promoter and come back to see me. He asked me to stay where I was. I waited for almost an hour. When he did finally speak to me he said that the promoter would be by our table. The promoter never came.
I wasted 4 hours of my night trying to get things situated. By the time I had a chance to have fun I was too drunk to enjoy myself. My poor friends kept passing me drinks to calm me down so I could relax. This was a lesson well learned. I am pretty sure that was my last time attending that venue. It is definitely my last time purchasing bottle service at a night club. It's expensive and not worth the aggravation.
Below are some screen shots from Rooftop 760's fliers and contradicting posted information. Consumers beware. These people will take your money and won't give a damn about providing quality customer service.
Compliments of http://www.theupscalegroup.com/event_details.php?eid=256
What we thought we were getting
From another part of the website under the birthday tab.
Their flier.
Everything you wrote covers my frustrations with parting in NYC. I have had the pleasure of shaking my butt all over the world, and NYC is the absolute WORSE place when it comes to having a good time. Now, before you all lose your minds...Remember, I have been clubbing in Tokyo, Bangkok, Padia, Koi Samui, Manila, Seoul, Germany, Punta Cana, Puerto Plata, San Juan....just to name a few (I would keep going but you get the point). Only in NYC do things like this happen. Here are some of the issues that I can think of briefly:
ReplyDelete1. Bouncers are assholes. They get paid well, but are quick to harass you over the smallest shit just so that you can give them a tip. They will make you stand in line for an hour until you slip them a $20 spot or so.
2. Failure to uphold the standard creates new standards: Meaning, they will tell you a specific dress code. That is the standard. But soon thereafter you see someone breaking that code, that's the new standard. In order to play by the new standard, you have to pay. See point number one...the bouncer!
3. Buying bottles. That makes no damn sense. I never understood the 300-1000% mark up on alcohol at clubs in NYC. That is definitely not an issue else where. Even in Los Angeles, our distant West Coast cousin, things aren't that ass backward...heck, even Miami our southern sister city has more sense than that.
3. Responsibility. These people are notorious for false advertisement. The promoters job is to get you there...that's it. once you are there, you will instinctively spend money. So to try and raise a complaint? GOOD LUCK. No one will assume responsibility because no one cares, they already have your money. Customer service usually isnt a staple of virtue to these big clubs and venues. the fact someone eventually got back to you shocks me.
Now, the issue with the club... They owe you a free bottle. I looked at it. That ad was misleading and messed up. I'm sure you can find a Pro Bono attorney that will take up this cause solely just to get some good practice in. They made your special night an inconvenience, then by all means you should reciprocate. The Customer is ALWAYS right! No matter what!
The good thing about my lovely home city of NEW YORK is choices! You always have a choice. The days of making a big bang and painting the town red have been simplified and reduced to the more intimate venues owned by the small guy and not the corporation. Give them a try...you will find that your red is a lot brighter with intimate service.